We provide various training courses to assist with current
regulations, to help develop better driving skills and knowledge
to make our businesses more effective, and our roads safer.
regulations, to help develop better driving skills and knowledge
to make our businesses more effective, and our roads safer.
Disability Awareness
With its initial implementation in 1995 and then its update in 2005 the Disability Discrimintation Act 1995 has helped people with disabilities to use passenger transport on a more regular basis. This course is designed to refresh your knowledge and provide updates to the regulation. Interactive discussion based learning with handouts and video to reinforce understanding.
3 PT Hours - Classroom Based
Course Content
DDA 95/2005 - An Overview
What does the 'ACT' Mean for Drivers?
Disability Types and Characteristics
The Language of Inclusion - Communications Skills
Understanding Others Needs & Making Reasonable Adjustments
Passenger Care
This will be a more light hearted but informative second part to the course.
4 PT Hours - Classroom Based
Course Content
Your Duty to Passengers
Smooth Operation of Controls
Comfort & Safety
Passenger Awareness
Drivers Attitude & Responsibility
Special Needs of Passengers
The Ride is a short drama for the bus industry. In it we meet Trevor as he interacts with his customers, work colleagues, friends and family. He learns that the skills and techniques he uses in his personal life are transferable to the workplace. Using the skills he already possesses to good effect, his day improves and he has a positive impact on his customers and the level of service they receive.
This training resource has been mapped to the National Occupational Standards in Customer Service, developed by
the Institute of Customer Service.
In The Trip we meet drivers 'Barry Right' and 'Barry Wrong'. Both take coach trips with identical routes and passengers,
but their behaviour produces very different results which demonstrates how good customer service works and the impact of poor practice. This training resource has been mapped to the National Occupational Standards in Customer Service, developed by the Institute of Customer Service.
With its initial implementation in 1995 and then its update in 2005 the Disability Discrimintation Act 1995 has helped people with disabilities to use passenger transport on a more regular basis. This course is designed to refresh your knowledge and provide updates to the regulation. Interactive discussion based learning with handouts and video to reinforce understanding.
3 PT Hours - Classroom Based
Course Content
DDA 95/2005 - An Overview
What does the 'ACT' Mean for Drivers?
Disability Types and Characteristics
The Language of Inclusion - Communications Skills
Understanding Others Needs & Making Reasonable Adjustments
Passenger Care
This will be a more light hearted but informative second part to the course.
4 PT Hours - Classroom Based
Course Content
Your Duty to Passengers
Smooth Operation of Controls
Comfort & Safety
Passenger Awareness
Drivers Attitude & Responsibility
Special Needs of Passengers
The Ride is a short drama for the bus industry. In it we meet Trevor as he interacts with his customers, work colleagues, friends and family. He learns that the skills and techniques he uses in his personal life are transferable to the workplace. Using the skills he already possesses to good effect, his day improves and he has a positive impact on his customers and the level of service they receive.
This training resource has been mapped to the National Occupational Standards in Customer Service, developed by
the Institute of Customer Service.
In The Trip we meet drivers 'Barry Right' and 'Barry Wrong'. Both take coach trips with identical routes and passengers,
but their behaviour produces very different results which demonstrates how good customer service works and the impact of poor practice. This training resource has been mapped to the National Occupational Standards in Customer Service, developed by the Institute of Customer Service.
Registered Office - The Coach & Training Centre, Alltycnap Road, Johnstown, Carmarthen SA31 3QY.
Registered Number-4132738.